ROMWE AU FAQ
Orders
- How do I change my shipping address once my order is placed?
- Why was my order shipped separately?
- How do I change/modify my order?
- Why it says refund when I didn't want a refund on my items?
- How do I track my orders?
- How long does it take for my order to ship?
Delivery
- How to change my shipping address?
- Why is the tracking number not working?
- Why hasn't my shipping information been updated?
- Will I be responsible for any customs or duty fees?
- How come my package shows delivered but I have not received my package?
- Why was my order shipped separately?
Return
- What is your return policy?
- I still haven't gotten the refund in card. What is status of my refund?
- How do I return an item?
- Will I get full refund for my return?
- What is the status of my return?
- Which items cannot be returned or refunded?
Payment
- What am I eligible to apply my points to?
- How am I able to check how many points I have?
- How do I receive Bonus Points?
- How am I able to redeem my Bonus points?
- Why was my payment declined?
- Am I able to apply multiple discount codes?
Products
- Why there are so many one-size products?
- How to choose my size?
- Am I able to be refunded the difference for a discount item?
- Where are your products sent from?
- Where can I find your latest products?
- Will you restock items that have sold out?
Account
- Where am I able to find my orders?
- How am I able to withdraw my wallet credit?
- How do I spend my wallet balance?
- How do I submit a ticket?
- Can I sign in with my Facebook account?
- What are the benefits to registering with us?