ROMWE CA FAQ
Account
- How to update my email address?
- How do I reset password?
- Why can't I log into my ROMWE account?
- Should I sign in with Facebook account?
- Why do we sign you up for an online account?
- How do I change my password of my Romwe account?
Payment
- Am I able to use my Romwe bonus points, Wallet money and a coupon code all at the same time?
- Why isn't my promo code applying?
- Why am I being asked to authorize my order?
- Am I able to apply multiple discount codes?
- Why was my payment declined?
- How am I able to redeem my Bonus points?
Products
- Do you use animals fur or genuine leather?
- What does one-size mean?
- Will you restock items that have sold out?
- Where can I find your latest products?
- Am I able to be refunded the difference for a discount item?
- How to choose my size?
Delivery
- What should I do when tracking updates show my package was returned?
- Do I need to be at my shipping address when my package is delivered?
- Why was my package returned?
- Why was my order shipped separately?
- How come my package shows delivered but I have not received my package?
- How to change shipping address?
Return
- What if I received a defective/wrong/stained item?
- How to withdraw the amount in my wallet?
- How long does it take for the refund to be processed?
- Which items cannot be returned or refunded?
- What is the status of my return?
- Will I get full refund for my return?
Orders
- How do I change my shipping address once my order is placed?
- Why was my order shipped separately?
- How do I change/modify my order?
- Why didn't I get an email about my order being shipped?
- Where do you ship items from?
- What should I do if I did not receive a confirmation email?