ROMWE UK FAQ
Orders
- Why was my order shipped separately?
- How long does it take for my order to ship?
- Why it says refund when I didn't want a refund on my items?
- How do I track my orders?
- How do I cancel an order?
- What should I do if I did not receive a confirmation email?
Delivery
- Why hasn't my shipping information been updated?
- Will I be responsible for any customs or duty fees?
- How long will it take my order to arrive?
- How to change shipping address?
- Why is the tracking number not working?
- How come my package shows delivered but I have not received my package?
Return
- What is your return policy?
- I still haven't gotten the refund in card. What is status of my refund?
- How do I return an item?
- Will I get full refund for my return?
- What is the status of my return?
- Which items cannot be returned or refunded?
Payment
- What am I eligible to apply my points to?
- How am I able to check how many points I have?
- How do I receive Bonus Points?
- How am I able to redeem my Bonus points?
- Why was my payment declined?
- Am I able to apply multiple discount codes?
Products
- Why there are so many one-size products?
- How to choose my size?
- Am I able to be refunded the difference for a discount item?
- Where can I find your latest products?
- Will you restock items that have sold out?
- What does one-size mean?
Account
- What are the benefits to registering with us?
- Do I have to register to place an order?
- How do I change my password of my Romwe account?
- Why do we sign you up for an online account?
- Should I sign in with Facebook account?
- Why can't I log into my ROMWE account?