You can withdraw the money whenever you want.
By logging in your account and click "My Wallet", submit button beside your balance amount and fill the amount of money that you want to withdraw.
The deposit balance can just go back to your original payment way.
If you have paid by PayPal, the refund will reach your PayPal account within 2-7 working days;if you have paid by credit card, it will take about 10-30 working days for the refund process to be done by your card bank. Please kindly noted that we are unable to control the speed of your card bank.
Note: It is unavailable to process the withdraw if it is a refund from COD order, but you could contact customer service so that we could send the refund to you directly.