For prepaid order: the orders can only be canceled before payment and can only canceled by us, please please contact our Online Help to cancel the order.
For COD order: You could cancel the order by yourself with 6 hours after you made the order, here are the steps,
- Log in your Romwe account
- Find My Orders and select the correct order
- Click cancel
For unpaid order: The unpaid order can only be canceled customer, here are the steps,
- Log in your Romwe account
- Find My Orders
- Find My Orders and select the correct order
- Click cancel
after you cancel the unpaid order, the coupon or points you applied on it will be back to your Romwe account again, you can still use them.
For any urgent request of cancellation, please contact our Online Help.
Once you received the shipping notification mail, the order CANNOT be canceled.
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