ROMWE IN FAQ
Black Friday
- Can I return the items I purchased on Black Friday before Christmas?
- Can my order be postponed/canceled as if I ordered it with the Black Friday sale?
- Will I receive my package before the 25th of December for Christmas?
- How do I choose my size?
- Why isn’t my promo code working?
- Can I change/modify my shipping address/sizes?
Orders
- Items with the original price in Buy One Get One 99% Off couldn't be cancelled!
- Why cannot I place a new order after cancellation of one COD order?
- Why my COD order has been revoked?
- Can I cancel my order?
- Can I change/modify my order?
- What is the status of my order?
Delivery
- What happens if I am unavailable when delivery?
- How come my package shows delivered but I have not received it?
- My parcel is unsuccessfully delivered, what can I do?
- How to change my shipping address?
- Why was my order shipped separately?
- Why was my package returned?
Return
- Can I make an exchange after I receive my parcel?
- What if I received a wrong/defective/stained item?
- Do you have return limitations?
- How long till I get my refund?
- What is your return policy?
- How to withdraw my money in Romwe wallet?
Payment
- Why my coupon can not work ?
- Can I use more than one coupon on an order ?
- Why was my payment declined?
- Why my credit card is refused?
- Why do I need to verify my payment of my order?
- Why didn't I receive a verification code?
Products
- Why there are so many one-size products?
- How to choose my size?
- What products do you offer?
- Is the item I want going to go on sale soon?
- Will Romwe restock the sold-out items?
- Where are your products from?
Accounts
- Do I have to register to place an order?
- How do I change my password of my Romwe account?
- Should I sign in with Facebook account?
- Why can't I log into my ROMWE account?
- What are the benefits to registering with us?
- How do I reset password?