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After-sales

If you need any help about the after-sales issues, please submit a ticket.

Pre-sales

If you have any questions before making a purchase, chat with our online operaters to get more information.

  1. Romwe
  2. Orders

Orders

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  • Do all your items ship within the USA?
  • How can I track my order?
  • How long will the order take to arrive?
  • How long does it take for my order to ship?
  • Can I cancel my order?
  • Can I change/modify my order?
  • What is the status of my order?
  • Are there any customs duties on ROMWE?
  • How to change the billing address?
  • How do I change my shipping address once my order is placed?
  • Why didn't I get an email about my order being shipped?
  • Why it says refund when I didn't want a refund on my items?
  • Where do I put my promo code?
Romwe