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Orders
How do I change my shipping address once my order is placed? How could I cancel my COD order? Where do I put my promo code? Why it says refund when I didn't want a refund on my items? Why didn't I get an email about my order being shipped? How to change the billing address? Show all -
Delivery
Why hasn't my shipping information been updated? What if I don't want my parcel because of the custom duties? Why was my package returned? Why was my order shipped separately? How to change my shipping address? Are there any extra charges? Show all -
Return
If I get a prepaid return label from ROMWE customer service, how to use it? I still haven't gotten the refund. What is status of my refund? How do I return an item? Will I be refunded cash as I paid on cash? Why cannot I place a new order after cancellation of one COD order? How to withdraw my money in Romwe wallet? Show all -
Payment
Do you offer Cash on Delivery (COD) ? Can I use a gift card to pay? Why didn't I receive a verification code? Why isn't my promo code working? Why do I need to verify my payment of my order? Why my credit card is refused? Show all -
Products
Can I get the difference for a discount item ? Do you use fur and genuine leather? Where are your products from? Will Romwe restock the sold-out items? Is the item I want going to go on sale soon? What products do you offer? Show all -
Account
What are the benefits to registering with us? How to update my email address? How do I reset password? Why can't I log into my ROMWE account? Should I sign in with Facebook account? Why do we sign you up for an online account? Show all -
Security and Privacy
Will Romwe save my personal information? How do I unsubscribe from the newsletters? Is it safe to order from Romwe? What is Personal Data? Show all -
About Romwe
Do you have a department store? Why Romwe? About Romwe Show all
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