Returns will be processed within 5 business days upon receipt of your package. An email will be sent to notify you once your refund has been processed.
Then it usually takes another 48 hours for the refund to appear in your Romwe Wallet. The balance in your Wallet could either be applied to your next order or withdrawn to your original payment way.
When the refund is returned back to your original payment way:
If you have paid by PayPal, the refund will reach your PayPal account within 3 working days; if you have paid by credit card, it will take about 14-30 working days for the refund process to be done by your card bank. Please kindly noted that we are unable to control the speed of your card bank.