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Return

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  • If I get a prepaid return label from ROMWE customer service, how to use it?
  • I still haven't gotten the refund. What is status of my refund?
  • How do I return an item?
  • Will I be refunded cash as I paid on cash?
  • Why cannot I place a new order after cancellation of one COD order?
  • How to withdraw my money in Romwe wallet?
  • What is your return policy?
  • How long till I get my refund?
  • Do you have return limitations?
  • What if I received a wrong/defective/stained item?
  • Can I get a full refund for the return?
  • Can I exchange the item I received for a bigger/smaller size?
  • Which carrier can I use to return my items?
  • How to get my return status?
  • How can I return items?
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